It arrived damaged
Open the order on the partner store, choose a replacement or refund and add a photo. Most damage claims are sorted in a few days.
Changed your mind?
Returns, refunds and warranty claims go through the store that shipped your order, so they’re handled in the same place you paid. Find your situation below.
Wrong size or capacity
Unopened items can usually be returned within the store’s return window. Check our listing numbers before reordering.
A part is missing
Ask the store for a replacement. If it’s a hose, the 48-inch spare fits our long-tube urinals.
It stopped working
Electric trimmers and clippers are covered by the store’s warranty process for your order. Start from the order page.
Hygiene items
Opened urinals, bedpans and liners may be non-returnable for hygiene reasons unless faulty; the store’s rules decide.
Still stuck?
Write to contact@onedone.pages.dev with the order details. We can’t issue refunds ourselves, but we’ll help you get it done.